Privacy Policy

1. Information We Collect

When you use SPARKLABS, we collect information you provide directly and information generated through your use of our platform.

Account Information: When you create an account, we collect your name, email address, phone number, and password. For students, we may also collect age and guardian information.

Payment Information: When you enroll in programs or make purchases, we collect payment details through our payment processor, Paystack. We do not store your full card number on our servers.

Learning Data: We collect information about your progress in courses, assignments submitted, quiz results, and interactions with learning materials.

Communication: When you contact us, send messages, or participate in community features, we collect the content of those communications.

2. How We Use Your Information

We use your information to:

• Provide and improve our educational services
• Track your learning progress and personalize your experience
• Process payments and manage enrollments
• Communicate with you about courses, updates, and support
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processors: Paystack handles payment transactions. They have their own privacy policy governing payment data.
• Service Providers: We use third-party services for hosting, analytics, and communication. These providers access only the information necessary to perform their services.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption of data in transit, secure server infrastructure, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal information within 30 days, except where we need to retain certain information for legal or legitimate business purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Data portability - receive your data in a structured, machine-readable format

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.

8. Children's Privacy

SPARKLABS provides services to children under 13 with parental consent. We collect minimal information from students and require parental consent for account creation. Parents can review, update, or delete their child's information by contacting us.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, by email.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at sparklabsinstitute@gmail.com.